Nelly Amer is a healthcare operations and patient experience leader with nearly 20 years of experience in customer service and clinical operations, including national leadership in fertility care. At Onto Health, she leads the development of a modern care navigation model designed to support patients with clarity, consistency and empathy. Her work focuses on building high‑performing teams, creating thoughtful workflows and aligning patient experience with clinical excellence. Nelly believes deeply in creating care experiences patients can trust during vulnerable and meaningful moments.