All New Patient consultations and follow-up visits are conducted virtually via secure video conferencing. This means you can access care from home—no matter where you are in Illinois.

We have two physical Illinois locations for specialized services and future in-person care:

• Chicago (Downtown): 371 W Ontario St., Second Floor, Chicago, IL 60654
• Park Ridge: 1600 W. Dempster St., Ste. 103, Park Ridge, IL 60068 (located next to Portillo’s)

Additional monitoring and care sites are planned for Hoffman Estates and Naperville as we expand across the Chicago area.

Our team will always guide you through what to expect, including which visits are virtual and which services (if any) may require an in-person visit or lab work at one of our locations.

We accept many major Illinois carriers including Aetna, Blue Cross, and others. We’re actively expanding in-network coverage—see our Insurance Coverage page for the most current list.

Your plan may not be listed, but that doesn’t mean we can’t work with it. Call (312) 847-6787 and our team will verify your benefits, discuss your coverage, and let you know if a referral is needed. We can also connect you with a financial counselor to discuss out-of-pocket costs.

Your Care Advocate is your dedicated point of contact throughout your fertility journey. At Onto Health, we believe you shouldn’t have to navigate this alone.

Your Care Advocate will:

• Know your story. They’ll understand your goals, concerns, and preferences so every interaction feels personalized.
• Coordinate your care. They’ll schedule appointments, follow up on test results, answer questions between visits, and keep everything organized.
• Be your guide. Whether you’re preparing for your first appointment or moving through a cycle, they’re there to explain what’s happening and what comes next.
• Support your whole journey. From your first question to the end of treatment, your Care Advocate is your consistent, compassionate partner.

You’ll meet your Care Advocate at your first appointment, and they’ll be your main point of contact as you move forward.

Your care is led by reproductive specialists, nurse practitioners, nurses, embryologists, and a dedicated Care Advocate—your constant point of contact throughout your journey.

Meet our full team at Onto Health’s About Us page. Dr. Roohi Jeelani leads our clinical team, supported by advanced clinicians including nurse practitioners Staci Gorson, Rachael Elliot, Morgan Colletti and Victoria Larsen.

Your Care Advocate—like Lisa McGuire and Mackenzie Tolefree in Illinois—are your dedicated partners. They know your story, coordinate your appointments, answer questions between visits, and guide you through every step. This consistency makes all the difference.

A referral is not required for most patients. However, some insurance plans do require one to cover fertility services.

When you call to schedule, our team will verify your insurance and let you know if a referral is needed. If it is, we can guide you through the process or help facilitate it with your primary care provider.

Your first appointment is a virtual consultation designed to get to know you and understand your fertility journey.

During this video visit, you’ll:

• Review your health history — We’ll talk through your medical background, any previous fertility testing, and current health.
• Discuss your goals — Tell us what’s most important to you and what success looks like in your situation.
• Meet your Care Advocate — You’ll be introduced to your dedicated Care Advocate, who will guide you through every step moving forward.
• Learn about next steps — Your care team will outline any recommended evaluations, testing, or monitoring, and explain what to expect.
• Ask questions — There will be plenty of time for your questions, and our team will ensure you leave with a clear understanding of your personalized path forward.

Most first appointments take about 30 minutes with the provider and you will stay on with your Care Advocate afterwards to complete your next steps. You’ll leave with clarity, a plan, and knowing you’re not alone in this.

Your Care Advocate will reach out in advance to introduce themselves and help ensure everything is ready for your virtual visit.

Before your Care Advocate contacts you, please have ready:

• Insurance card — We’ll verify coverage and discuss your benefits.
• Photo ID — You’ll need this for verification.
• Medical records — Any previous fertility testing, ultrasounds, or lab work (even from other providers). You can share these digitally or discuss them during the visit.

What your Care Advocate will confirm with you:

• Your medical records are on file
• Your list of current medications and supplements
• Any questions you’d like to discuss
• A quiet, comfortable space for your video appointment

Before your appointment:

You’ll receive your secure video appointment link 24 hours prior to your visit. Make sure you’re in a private, comfortable spot for the call, and test your internet connection if needed.

Don’t worry if you’re missing anything—your Care Advocate and team are here to help you gather what you need. The goal is to make sure your care team has the information they need to give you the best guidance.

Costs vary based on your treatment type, insurance coverage, and individualized needs. We’ve provided transparent self-pay pricing on our Pricing page, which includes:

• Onto Clarity Program: $99 (introductory fertility check-in)
• New Patient Consultation: $300
• IUI, Egg Freezing, IVF & FET packages with Illinois-specific pricing
• Financing options through PatientFi, Gaia, and Egg Fund

Before treatment begins, our team will verify your insurance coverage, discuss your personalized treatment plan, and review exact costs with you—no surprises.

Questions about your specific plan? Call (312) 847-6787. Our team can verify benefits and connect you with a financial counselor.

After your first visit, your Care Advocate takes the lead in coordinating your next steps.

Depending on your situation, this may include:

• Scheduling testing or imaging — Baseline ultrasounds, lab work, or other diagnostics to understand your fertility picture.
• Specialist consultations — If needed, meeting with other members of your care team (like an embryologist or nurse practitioner).
• Building your personalized care plan — Once testing is complete, your doctor will outline a treatment plan tailored to your goals and diagnosis.
• Preparation for treatment — If moving forward with a cycle (IUI, IVF, etc.), your team will walk you through medication protocols, monitoring schedules, and what to expect.

Your Care Advocate will keep you informed at every stage, answer questions, and ensure you’re prepared and supported. You won’t be left wondering what comes next.

Call us: (312) 847-6787
Text us: (312) 847-1831
Email via contact form: Onto Health Contact

Our team is here to help.